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Terms and conditions

Delivery policy

If we have your items in stock we will dispatch them within seven days of receiving payment. However, as my products are handmade please allow up to 14 days for delivery.

Delivery will be made by either Royal Mail or our courier service. If your goods arrive damaged or faulty you must not accept or sign for them and inform the courier of this fact, they will then be returned to us and we will make the necessary enquires with the courier as to the reason for this.

Returns policy

You have the right to cancel the order within seven days of placing the order or receiving the goods, whichever is the longer. In the event of a cancelled order your payment will be returned in full within 48 hours of us receiving the returned items in the original condition and packaging. All goods to be returned to the address below.

Any returned items must be returned within two weeks in their original condition along with the order reference number, name, address and email.

If your products arrive damaged you must notify us within 3 working days of receipt of the goods.

If goods are in any other way faulty or we are at fault in the service provided you must notify us within 7 working days of receipt of the goods. In either of these cases we will arrange for return of the goods and you will receive either a replacement or a full refund at our discretion.

Returns Address: Green Ribbon - 16 Soudan Rd , London , SW11 4HH